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Empathy in ACTION
We’re in incendiary situations today, both at work and in society. Meaningful, culture-building conversations are about things that really matter; and sometimes result in hostility. You cannot side-step it…It’s part of being in business and you’ll have a dead workforce without these types of conversations. People lose sleep over holding dialogues on hot topics, yet humans yearn for authenticity. Real discussions often give way to innovation, and collaboration far beyond what you ever thought possible; to deliver results you never would have imagined.
Use these ideas and strategies in…
- Customer Service
- Marketing Work
- Talent 1:1’s
- Board Reviews
- Daily Life
Empathy in ACTION wasn’t developed in a sterile lab; it came into real life with situations as impossible as hostage negotiators being able to get hostages released, by an African-American man being able to have dozens of KKK Grand Wizards surrender their ideology in return for true friendship, and in salespeople closing on deals which left their customers satisfied to pay more than they wanted.
Empathy in ACTION is a technique that gets your employees to understand the other person’s perspective to get where they want. It leaves both parties to feel heard, understood, and respected.
Empathy in ACTION is designed as an interactive Zoom-led, 5-part series of 1-hour modules that build upon one another to prepare your employees to practice for future effective conversations, instead of feeling guilty about the past.
Empathy in ACTION Live Zoom Workshop includes:
- 2 Facilitators
- Five 1-hour modules
- Interactivity and Breakout Rooms
- 48-page Downloadable Workbook
- Self-Assessment Tool
- Available in English, Dutch, German / Swiss German, Italian, Spanish, and Portuguese.
Take a productive approach that allows difficult conversations to happen. The Empathy in ACTION methodology allows it to happen.
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These 2-day fast-paced workshops are developed by level of direct reports -- not years of experience -- depending on the organization’s structure. These workshops are tweaked to suit the organization. Maximum 30 participants; minimum 5 participants. (Two facilitators are provided for groups larger than 14).
Cross-Cultural / Diversity & Inclusion
This full-day program on developing Global Business Acumen is led by 2 facilitators for executives who wish to understand how to better lead a diverse workforce.
This 2-day program is offered through my association with Designed Learning – founded and operated by Leadership guru Peter Block. As a Senior Associate of this group, I have witnessed many transformational moments and epiphanies on how to effectively negotiate work agreements, deal with difficult people, and assertively express one’s needs for a successful business partnership.
Similar to Insights, this Behavioral Science tool is a “simplified for comprehension” variation of the Meyers-Briggs. It is useful for a team cohesion activity and/or for a personal debriefing. The length is 3 hours. No maximum on participants.
This Behavioral Science tool is a Positive Psychology approach for a leader and his/her team to understand how to leverage each other’s skills. It is useful as a team’s cohesion activity, as well as serving as instrumental for leaders to develop stronger and more balanced team compositions. The length is 1.5 hours. No maximum on participants.
The first meeting is in-person (recommended) and a 2-hr minimum.